Question: What can I do with a tenant who addresses me and my management staff in a rude, foul-mouthed, threatening, abusive and/or insulting manner?
Answer: Your written lease should have language in it that prohibits the tenant from interfering with the operation of the management staff, or the property. (If not, add it to your lease.) The behavior is a lease violation. Notify the tenant in writing that the behavior is unacceptable and will not be tolerated. If it persists, notify the tenant in writing that all communications with staff must be in writing, that he not to enter the management office, and that if he enters the management office he will be trespassing and the police will be called and asked to arrest him. You may also serve a Demand for Compliance or Possession giving the tenant 3 days to terminate his unacceptable behavior. If the behavior is repeated after the expiration of 3 days from the Demand, serve a Notice to Quit for Repeat Violation and, if necessary, evict.